Can it deliver? They took me in. I hope that the above is not correctit would be weird to think that my two pro-level film cameras (plus 10 Canon lenses) might not be enough. The initial term of enrollment in the Program is one (1) year from the date applicant accepts the Terms and Conditions and pays the membership fee (although some benefits may start 24 hours after the start of such initial term). When Canon ships back to me via Purolator, Canon must be using its own insurance in case of damage or loss. Sony ZV-1 Mark II - First Look at Sony's new compact vlogging camera. We got our mitts on Leica's recent update to its Summilux-M 50mm F1.4 ASPH, a fast manual focus prime for its M lens mount, and took it for a jaunt around town. I have never purchased extended warranty on anything product, not even a vehicle in the last 30 years. If I do not buy insurance when shipping it in to Canon, I only pay $10 shipping cost because the shipping is subsidized by Canon via the CPS membership. I have had a few issues with Canada CPS. But yes; it is shocking to me that film cameras are not included in Canon's calculation. Please elaborate. Why isnt camera image quality improving as fast as smartphone IQ? I wanted to cough a hundred bucks for Olympis Pro service. Canon Europe has relaunched its after-sales support system for professional photographers and videographers. Nikon could easily sweeten the warranty on their equipment purchased by qualifying loyal customers and it probably would cost them very little. Membership remains uninterrupted when photographers accept updated T&C and keep contact info up to date, Own a certain amount of Nikon gear, operate a photographic business in the US and be able to submit work published in the last year to demonstrate that, Belonging to an organization such as WPPI, PPA, APA, NPPA doesnt hurt, Most applicants hear back within one business day, Sony expects the application process to become fully automated within the next few weeks, Provide proof of professional work, such as a website or social accounts. Before the new Advantage Program it was called "Olympus Global Pro Service" but it's available to full pro's only! They picked up the camera on Friday and returned it on Monday! My Canon camera use goes back to the 'FT QL'- And when photography began to put food on my table and gas in my car, large format gear supplanted my Canon film cameras. I hope they bring that system to North America. Comparison chart with COSTS would have been helpful. Enterprise CPS Membership Benefits: REPAIR DISCOUNT Receive a discount on out of warranty repairs for savings that typically exceed the cost of the program. I probably got two or three repairs and cleanings done fast.I'm not knocking it so much, as expressing frustration that you get what you pay for. I used Canada Post for the last 3 lenses that went to the USA. In my experience, theyve been nothing short of amazing. CPS membership is worth it to me because of the subsidized shipping and discounts on repairs. From a logistics and common sense point of view this makes sense. OuchI feel old. And yes Canon : it does p me off of that the criteria for qualifying is not holistic, so that i.e. 6 Ways Your CPS Membership Could be an Absolute Lifesaver! - Canon "I had it back well before Halloween.". Wait; the Canon programme does *not* include film cameras??? THE WAY IT USED TO BE I've been a member of Canon Professional Services for about 5 years now. FYI regarding my experience signing up for Sony support. Press question mark to learn the rest of the keyboard shortcuts Pros we talked to had numerous stories of NPS saving the day, as well as one instance in which a service rep went well beyond the call of duty. How often do you have to buy? http://www.cps.usa.canon.com/about_cps/enterpriseMembership.shtml, I am sorry but the only rational conclusion would be, " if your income is derived from photography you would be nuts not to participate". In 1977, Nikon released the 300mm f/2.8 ED-IF which was the start of a revolution. The Canon Professional Services (CPS) program is open to owners of multiple Canon bodies and high-end lenses, and offers benefits including direct support and a priority repair service. They have 3 levels of membersip., Gold, Platinum and Cinema. (The camera was a D70). Getting gear repaired in a timely manner is crucial. With that in mind, I will need to find out from Canon and Purolator what is "overnight" shipping? Nikon told me it was one of the first times a photographer didn't need a sponsor to get in. Asked for status update. Thanks. CPS mid level member. Nikon acknowledges Z8 strap lug failures and offers repair, 5 ways youre using AI and may not know it, Sigma 60-600mm F4.5-6.3 DG DN OS sample gallery, Ready, set, action! Originally released for Sony E-mount in 2021, the 35-150mm F2-2.8 will now be available to Nikon Z-mount users. But Nikon gear seems to hold its 'points' value for much longer than Canon's, and Nikon considers many more cameras to be 'points-worthy,' including more APS-C bodies. So for Nikon and Sony, a customer can spend $25K in their stuff, and still not qualify to the premium services, simply because photography is not their profession. 2. Each piece of Canon gear is assigned a number of points. Amateurs tend to shoot less and take better care of their equipment, so if Canon and Sony open up their programs, $100 could be a decent revenue stream. I kept asking how many of us are there and most look after our gear and pack it properly. Haven't heard anything yet, but it looks like a good program if you are a serious shooter. Canon Professional Services (CPS) FAQs - Canon Europe If you don't plan on keeping your camera bodies current within a few years, or if you can handle an equipment failure with whatever's available at a rental house, you probably can avoid the cost and hassle of getting into a pro support program. the $100 saved me about $200 i figured with the repair discount and return one day shipping If the goal is to service professional photographers, then why should old cameras be excluded? That's a fun exercise--seeing other people's opinions. If your first reaction to AI technologies being applied to photography is 'Oh heck no!' If you shooting pro platinum with out a doubt fastest turn around on repairs . They only have 2 people at CPS that interact with the members so they can be busy at times. We may terminate, restrict, or suspend your access to your CPS Membership without credit or refund to you for I hope you were just trying to be funny. Any other reason to choose 3 years than the price advantage? On the other hand, there's a limit to how fast you can physically ship a lens out, get it repaired and get it back. It turns out there's a lot of machine learning being applied to photo features you likely already use. CPS now features Gold, Platinum and Cinema memberships that are designed to accommodate requirements of both professionals and semi-pros alike. In Canada you still need a sponsor, but they've relaxed the need to be a member of another photo association. its one less thing to think about. The other 2 levels of membership, Platinum and Cinema, shipping both ways is complimentary. Exactly. Post warranty the are happy take my money. Canon Europe Transitions CPS into a Paid-Only Membership Service Not to mention that the process of filing a claim to cover that busted gear that you needed back in order yesterday may drive you crazy. My experience with Canon CPS Gold Service Unfortunately, by the time she made it to the field support center they had run out of loaner 24-70 lenses. I tried USA Service in New Jersey and I think they are great. What's the best camera for shooting sports and action? With its three levels of membership -Silver, Gold and Platinum -CPS provide busy imaging professionals with the exceptional support and service in their work. Platinum members get the benefits of Gold, plus priority on equipment evaluation loans, next business day turnarounds on repairs, repair coverage loan once the repair is received, maintenance on up to 10 pieces of gear, free shipping both ways and a 30% discount on repairs on up to 15 pieces of gear. I'm not so much concerned about renewing in general, just wondering if renewing means another welcome kit. I feel a bit stupid now, but I didn't know I can get the Gold membership. You end up paying only a portion of the cost. There is no annual fee to be a member. All content, design, and layout are Copyright 19982023 Digital Photography Review All Rights Reserved. Canon will cover the insurance, I think, when Canon ships it back to you. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Trent & Stacy Gillespie are a husband & wife photography team who specialize in artistically documenting weddings through beautiful and bold photographs. STREAMLINED PAYMENT Flexible payment options including credit card, check or Canon Account can be accepted. I shoot fashion. The simply provide the best tools for the jobs of wildlife, sports, portrait, landscape, wedding photographers and photojournalists. What about CPS Platinum? NPS is either sort of nice to have, but hardly essential. Some brands' standard turn is really good. $500 seems a little high to me. You can always decide not to use insurance but that is dicey when shipping a $10,000+ lens. Here is the catch. Capture One Pro has come a long way since our last review, and now feels much more capable and responsive. They don't pay me. l Be a FULL TIME professional photographer who1. Olympus arranged collection on Friday and returned it on Monday! No trolling please. You'd need, for example, a pair of D5 bodies with a 24-70mm F2.8 VR and a 70-200mm F2.8 VR to qualify for Titanium. Now I'm purchasing my equipment from a local dealer. What is the "Points System"? Canon executives were recently asked about the lack of third-party lenses for their RF-mount mirrorless cameras. When you're a professional photographer your livelihood is intertwined with the health of your equipment. We've added the Leica M11 to our studio scene, to see how its 61MP sensor compares. The Platinum Membership comes in at $500, and is setup more for the professional sports or journalism photographer who needs quick loaner access and blazing fast repair times. Might be simpler if the camera companies just introduced a "VIP Plan" - something along the lines that if you pay an annual membership fee, you will receive priority service. Canon has a 5th level actually called Enterprise. Did not try to register again yet, but will give it a go latter. works as freelance photographer. Cinema Membership is an exclusive program designed to support the unique needs and demands of the cinema-focused professional. If you cancel your CPS Membership, you will still have access to your CPS Account. CPS membership is worth it to me because of the subsidized shipping and discounts on repairs. Sensor image quality has plateaued, but does that mean cameras have failed to improve? The membership is free, you just need a qualifying list of equipment. There is no other apparent value as far as I can see. "They were very prompt," he says. At least the cosmetic cases did come back correctly. Professional work such as a Flickr account etc or social account like Facebook, Twitter etc? The Canon membership was free and superb. I did get a great NPS camera strap for my trouble. ", @ NPS qualifying: 'operate a photographic business in the US ..etc. That was when my E-M1 got its grip faux leather detached from the body after a summer in 43-45 degrees. If you have a CPS Subscription, you may be able to take advantage of Canon priority services outside of the participating countries by showing your valid digital CPS membership card. Repairs are cheap. Actually that's OK because instead of buying another D850, I'm actually thinking about buying a Sony 42MP mirrorless body with 16-35 G-master lens. turn around time is a week on average, and the price is much more reasonable then nikon. "I found myself with a broken [24-70mm] lens," says Supernova, who was working as the house photographer for one of the event's major sponsors. As with Canon, gear does depreciate in 'point value' over time, but even an old D90 still gets you a cool 125 points at the moment. An amateur! Keanggotaan memungkinkan akses eksklusif ke berbagai manfaat termasuk layanan perbaikan prioritas, pinjaman peralatan cadangan gratis selama periode perbaikan, dan diskon biaya jasa layanan pemeliharaan. It was free with the original E-M1 for 2.5 years (2+0.5 year if you had registered your camera online). Really fast turn around time as well. How a $12,000 Canon Lens Only Cost Me $400 - shuttermuse.com Look what came in the mail today dear, my NikCanSor card saying I'm a"PRO" how much did the gear cost?? OBVIOUSLY by best deal In was talking about the pro service (which is the topic of the article). He was looking for a 4 door sedan and chose the Kia Optima specifically for its 10 year warranty. Most of the requirements (for all companies) seem to assume that photojournalism (which typically involves multiple bodies and lenses in harsh conditions) is the only type of professional photography. Can an AI tool do a better job of applying keywords to your photos? It makes sense for Canon to pay for the insurance on the return trip as Canon is the one shipping the item to the customer. Of course we can disagree about what the best film 35mm camera(s) are. Like I said before how ironic Canon Canada chooses the only courier that won't allow you to insure equipment. Does that surprise you given the fact that Canon doesn't produce film camera's anymore for over a decade? We took DJI's new cinematic drone for a spin in the skies of Grand Rapids, Michigan. I once sent a lens out on Monday and had it back Wednesday morning. Membership, manage your Membership settings, or to cancel your CPS Membership. Nikon has acknowledged the stories of Z8 strap lug failure and said it will repair affected units. Depending on the membership level chosen, these benefits can include hotline support, loaner equipment during service episodes, rental equipment, free or subsidized shipping, service discounts and . Canon doesn't care at all, at least for silver (free CPS). In Beckers case, the lens was irreparable, but Sony did provide him with a discount to purchase a new lens. Nice US-centric article that is useless for the majority of visitors to this page (or at least the active users of the forums).Didn't Fuji, as well as Olympus, roll their pro support out?What about cinema? Last time I used them anyway. And it would grow even faster if their stuff was better weather-proofed. Canon offers four levels of membership within its Pro Support program with different ownership requirements and prices points: Silver, Gold, Platinum and Cinema. I have no problem with offering superior service to people who buy a crapload of stuff. Canon CPS membership - Photography-on-the.net If it arrives damaged to the customer, Canon will have to prove what state it was in when they shipped. What would really be good would be committing to enough service staff to give everyone timely service. After a destination wedding, I tend to find sand in every little crevice of my most used lenses, which often times requires a professional cleaning. 'Hey DPR, don't forget, the world is bigger then the US. There is one unmentioned condition: the main income.need to be generated by photography. "I clearly knew the timeline of when something had been received, repaired and returned." I have been looking at investing in the Pro services but I don't know enough about it and I thought this would be a good article about their offerings.Here is their site promoting it:http://www.getolympus.com/proadvantage. I also pay $10 when Canon ships it back to me. This level includes all of the Silver benefits plus two business day turnaround on repairs, equipment evaluation loans (a chance to try the newest gear for a 10-day period), and a 20% service discount on up to 10 pieces of gear, among other things. They didn't compare Olympus U.S. pro support, http://www.getolympus.com/us/en/proadvantage. You can now download our test scene images and see how the video is sampled. But knowing how fast Purolator is with Canon shipments (overnight) there is little chance a lens will be lost or damaged. Can it deliver? This value will . Our packages include exclusive member benefits to make your life easier. If love to know the actual percentage.. A fast-growing population. @Terrible Photographer. Canon Professional Services (CPS) is an exclusive membership programme for Canon professional photographers. New non-photographer management at Canon came up with the idea to charge for this service and make it a 'camera club'. All content, design, and layout are Copyright 19982023 Digital Photography Review All Rights Reserved. Discounts Since CPS Gold id subsidized shipping, I only pay maybe $10 CAD for return shipping (the rest of the return shipping cost is subsidized by Canon). Sony also has walk in support locations located in urban areas in New York City and LA. First call I had with Sony Pro Support the tech suggested I switch to E-mount as the solution. However, with Gold, Canon only subsidizes the shipping. Located in Colorado, they're available for local & destination weddings. Venus Optics debuts 2nd-gen Laowa 24mm T8 2X Macro Pro2be lens with three different designs. We spoke to pros who have used the programs provided by Canon, Nikon and Sony to see how they stack up and if theyre worth the cost. Still shoot my F2AS's and D700. I'm pretty sure Canon covers return shipping and insurance at least in the past. I thank them all the time. In this buying guide we've rounded-up several great cameras for shooting sports and action, and recommended the best. One of the best features about a CPS membership is its equipment log. Terms and conditions apply. The second time was just for basic cleaning and checking focus took 6 days rather than the 3 days as promised by the professional services. The Canon EOS R8 is the company's entry-level full-frame mirrorless camera. Discount on repair rates and also faster turn-around. The only issue is they are not set up to ship back to Canada so I used a USA parcel service just over the border. I have nothing but good things to say about CPS, its definitely worth it on the basis alone of being able to borrow gear while yours its being serviced, but I get the feeling that might not be the case for everyone. The answer to this is simple: yes. Canon CPS Membership in Canada - FM Forums For Witlin, CPSs equipment loaner program has been particularly helpful. However, adding another $100 a year for the Canon Professional Services (CPS) Gold Membership doesn`t break the bank and provides a lot of benefits. I sent my info in and I was literally approved like 2 minutes later. 1.1 Membership of CPS provides you with benefits - such as enhanced repair and loan facilities provided by Canon's own specialist repair centres ("Canon Service & Repair Centres") or service facilities that have been authorised by Canon to provide CPS services ("CPS Authorised Service Partners"), access to a dedicated CPS helpdesk . I was beyond grateful and relieved. https://nps.nikon.com.au/pages/requirement.asp. The amount and kind of Canon gear that you own determines the level of membership that you qualify for, and gear depreciates in "points" over time. I'm an artist and educator, lifetime pro in many fields, and prefer very minimal equipment. Upon calling them up, the tech agreed to reduce it by $100. CPS Exclusive Warranty Extension Depending on your CPS membership tier, you could be looking at up to 12 months * of extended warranty for your camera and lens. I'm Gold and there is no cost, though they failed to fix my 5Dsr in two trips, the last being 24-ish days rather than 3).Full details:https://cps.canon-europe.com/Public/QualifyingProducts?_ga=2.129644878.359986601.1520700607-389806126.1520700607. Sony has some flexibility on gear requirements, at least they did in my case. Unboxing of the Gold Canon Professional Services (CPS) membership kit. Capture One Pro has come a long way since our last review, and now feels much more capable and responsive. Well, I'm no Pro as I don't get paid to my #1 hobby, so it will not apply to the Eu rules Sony has. Its free when you meet certain criteria, which is owning a certain amount of equipment, and being able to claim photography as your full time job. Only once did I question a service, which was upon receiving a EF 24-70mm f/2.8 repair bill for a stuck zoom mechanism. In terms of the services CPS USA provides, not much has changed over the years, but the admission program has changed quite a bit in recent years. Ivedealtwith Canons repair program (Service & Support) on multiple occasions for several zooms as well as the regular cleaning of camera bodies and lenses. LOGIN/REGISTER Silver Membership is a complimentary level of support for the emerging imaging professional. If you are using a 3rd party company to insure your gear make sure they cover shipping insurance. However, benefits may differ to benefits offered in your home region. But it's also the youngest program, and it's easy to imagine Sony one day moving to a points structure and a tiered system. Any thoughts or analysis on that service? It's the best you'll ever get. The CarePAK would get you free shipping as well however, both to and from the factory service center and one free CMS per year for each year of your coverage period. I am so put off by their service I wouldn't bother trying to get anything fixed unless it was under warranty. These capable cameras should be solid and well-built, have both the speed and focus to capture fast action and offer professional-level image quality. I have tried everything I could think of. No complaint though and $99 is a small amount if you're dependant on your gear ;-). On top of that, Nikon has several authorized service centers in the US that will fix your equipment under warranty. In addition to repair discounts, you also get personal service on repair updates. They said they would cover it. However, benefits may differ to benefits offered in your home region. On the other hand, if Canon wants to offer better service to pros and non-pros who buy a bunch of their most recent (relatively-speaking, compared to film cameras) equipmentthen it does make sense. Press J to jump to the feed. Not sure I am going to pay the $100 to renew. Nikon does not need warranty. I forget if it was 6 to 7 days or so. CPS members can also enjoy exclusive service Seattle based director Eric Becker described Sony Pro Services as being almost "over communicative" when it came to the repair of his a7 II body and a 24-70mm lens. Why has my points balance dropped? This allows you to store your camera body, lenses, and flash serial numbers for future use, which can come in handy if your gear ever gets stolen. I would recommend you only join if you have a repair and if the cost of membership makes is less than the discount. This is all very useful to make my life easier and the job done faster. Canon never offered to pay for getting the lenses to them in my case. Previous super-telephoto lenses were either too large in size or too slow (aperture) to keep up. Then there are the brands where the service department is swamped and these plans are a necessity. Yes at the bare minimum go middle at Gold. Obviously it costs more to double up on gear, but there's less worry. Happily Nikon/NPS knows that for years already. because you use your camera every day LOL. I also have Sony gear- less said about their support the better. A 24, 35, 50, 85, 135 and 200 can all be covered by a 24-70 and 70-200. A Silver CPS membership comes with CPS website profile and program discounts, event support, access to the 24/7 exclusive member hotline and a CPS ID Card. Bummer for "amateur" Nikon and Sony users. I would suggest you simply call them to get the current policy on this. This is according to the front desk rep. CPS Canada rules. Probably and there may be an agreement of some type between the two. A large turtle and some good timing came together to create this "quintessential Bronx moment". When they had repair outsourced to a particular 3rd party I won't name, it was REALLY bad. if the equipment was reliable you wouldn't need it :-). I like the new way of doing things, but it would be even better if they had a 4th category after platinum - if there was, I'd qualify for it with the next lens (RF 85/1.2) I'm thinking of buying. I have used both CPS and NPS and neither are particularly good at providing meaningful support for their pro customers. Syarat & ketentuan berlaku. I'll see what I can find. CPS Membership: Canon EOS-1D / 5D / 6D Talk Forum: Digital Photography And because they are the ones doing the shipping back to you and the responsibility is on them ro ensure it arrives safely, Canon will insure it either with their business account agreement with Purolator or with their own business insurance. I had a lot of correspondence with CPS. The greatest attraction to me is the availability of loaner equipment. Supposedly (based on some forum posts) Sony has been very lenient in letting some non-pros (enthusiasts/hobbyists) into the Pro program, probably when they have a bunch of Pro-level gear. Canon's free Silver tier doesn't include gear repairs or service discounts, so it's not much help to a working pro. The $100 is not valid for this region. Now you get to pay the companies so you can tell people your a pro. The Gold plan comes with an annual fee of $100, but you get your money's worth. Is it clear enough??? Jaron Schneider Canon Europe has announced that it is adjusting the Canon Professional Services (CPS) system in the region, transitioning it to a paid-only support service. Even though my gear is covered by my house insurance it does not include shipping. Sony's Pro Support structure is currently the simplest to navigate if you're a working pro and can meet the body and lens requirements, you're in, no points to worry about. I know you mean well but please do not embed my images into the forum. I'm glad Nikon Australia looks after you pros because they treat amateurs like dirt. Is that actually correct? When you ship a lens to Canon for repair, you need to have your own insurance to cover the package in transit in case it gets damaged or lost. I found this on the Canon CPS page under Service Shipping Charges. Glad to be a Nikon Pro member. At one time these were actual "Pro Services" that required 'tear sheets' to qualify. Yes, doesn't matter how much you spend on camera gear if it doesn't put food on your table. This is not giving me the trust in the brand I'm looking for. Why don't you write that article covering all the world and cine too? Essentially, it's a Gold membership that goes an extra mile. To join, you have to own at least one Cinema Zoom lens or one of the following Cinema EOS cameras: the EOS C300, EOS C500 . Applicants need to meet the equipment requirements below to register. Mike what is wrong with Nikon's warranties? CPS - Canon Professional - Canon Hong Kong - In exchange, photographers receive discounted gear repairs and equipment loans. Quite different in the U.K. - you need to own two (or three) qualifying bodies and three (or four) qualifying lenses, but there are no charges (e.g. As mentioned, Canon covers the shipment with insurance (if not with Purolator, then it must use its own insurance provider). Get started with your EOS R6 Mark II by changing these critical settings. CPS Canada uses Purolater so you will getting that companies shipping labels. Canon Professional Services Demystified | ThruMyLens I got a D800 fast too.
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