Order Flow

QUOTES

TWO WAYS TO START

You’ve received your quote and you’re ready to order. There are two ways to start:

• If you already know how many items you will need, as well as the sizes, styles and colors, we require a 50% deposit to begin work.
• If you don’t know how many items you will need, or if you’d like to see your artwork mocked up before you are ready to place your order, we require a non-refundable $60 art deposit. The cool thing is that this will be credited toward your invoice once you place your order.

ORDER TIME

At GEM SPORTS, we order blank garments every day from warehouses all over the USA. We order your blanks as soon as you give us your sizes and deposit. We do this to get your garments on the way and here in time. Please know that any changes to your order after submitting your deposit may delay your order, and your order could be subject to restocking fees.

PROOFS

Send us your art file in VECTOR/PDF format, or give us the details and we will do the creating. Either way, our graphic team mocks up your design and emails it to you approximately (3) days after we’ve received your deposit. We never proceed with an order until it’s approved. Approving an order means you are approving your artwork, as well as the garment style, color, size and placement.

RECEIVING

Garments are pulled, weighed, and checked for accuracy at our distributor’s warehouse before they’re shipped to us. Once they arrive, our certified Receiving Team checks in all shipments to make sure they match exactly what was ordered.

PRINTING/EMBROIDERY/VINYL

Once artwork is approved for screen printing, we out-put film, make screens, setup and print. For embroidery, we load the file, thread the needles, hoop the garments, and go. Vinyl is uploaded, cut and weeded before we heat transfer it to the garment. If everything looks good, we print your garments, which are then cured with a combination of heat, pressure and time.

QUALITY CONTROL

We take quality control seriously at Gem Sports, and our Quality Control Team brings an extreme attention to detail to the shop every day. The QC Team is the last to see your order before it gets packed. They check your order for quality and accuracy to ensure that when you open the box, it’s exactly what you are expecting.

READY FOR PICKUP

As soon as our Quality Control Team gives the thumbs up for pickup, you will receive an automated text & email to let you know your order is ready. If you can’t make it here or have arranged for shipping, we ship via USPS, UPS or FedEx. We can also courier the same day if you’re in the NJ/NY metro area. Shipping is not included with your order. But you can let us know if it’s something that you need and will get you pricing with your quote.

REORDERS

Need to order more? Can do! However, keep in mind that pricing is based on quantity, so your price may go up or down depending on how many you need. Please call a member of our customer service team for details.